FAQ

What is the transfer/refund policy?

Can’t make it to the run? Don’t worry – we make it easy to roll your registration*! You can transfer your registration to another person in the current year or to yourself for next year – for any reason. See details and deadlines here. 

Can I reverse a transfer or deferral?

No. Once a transfer or deferral has been submitted it can’t be reversed.

Can I switch to a different distance?

Yep! Just send us an email with your confirmation number and the distance you would like to switch to. No refunds will be issued for price difference based on distance. 

How can I find out if I’m registered/edit my registration?

Step 1: visit EventDog.com.

Step 2: Login with your login information.

Step 3: if you haven’t created a participant login, do so by clicking on Participant Login.

Step 4: Select the event that you wish to edit.

Step 5: Make appropriate edits. Some fields including your name are non-editable. 

Step 6: Click save.

Note: All editing will close 45 days prior to the event. If you are having issues, just let us know by emailing us at info@youraustinmarathon.com.

Where is packet pick-up?

The Austin Marathon Health & Fitness Expo will be held at The Austin Convention Center, Hall 5 (500 E. Cesar Chavez Austin, TX, 78701).

Friday, 2/17 – 1 – 7 p.m.

Saturday, 2/18 – 10 a.m. – 5 p.m.

Each participant must pick up their own packet.

I don’t think I can make it to packet pickup! Can someone get my packet for me?

 You must show up in-person to pick up your own packet. Your friends, family, or pets are not allowed to pick up your packet.

Have a group participating in the event? Sign up as a team.

Will there be packet pick up race morning?

There will be no packet pickup on race day.

Will there be clothing drop at the race?

Yes. Please use the clear plastic bag you received at packet pick-up for your gear check bag. No other bags will be accepted. Be sure you use the self adhesive gear check tag provided on your race bib to attach to your gear check bag. Please don’t leave anything valuable in your bag as we can’t take responsibility for any lost items.

Where do I park on race day?

Parking in the downtown area within walking distance of the start and finish lines is plentiful. There are numerous paid parking garages and surface lots and free on street parking downtown. Please be advised: due to numerous road closures, several access points will be completely blocked off. The earlier you arrive the better. Carpooling and public transportation (especially for spectators) is strongly encouraged.

What time do the races start?

The Austin Marathon and Half Marathon will both start at 7 a.m.

The Austin Marathon 5K will begin at 7:30 a.m.

How long will the courses remain open?

The Austin Marathon course will remain open and completely supported for seven hours. That’s a 16 min/mile pace.

The Austin Half Marathon course will remain open and completely supported for four hours. That’s a little more than an 18 min/mile pace.

The Austin Marathon 5K course will remain open and completely supported for 60 minutes. That’s a little more than a 19 min/mile pace.

How do I find out about race changes due to inclement weather, disaster, etc.?

This website, the Austin Marathon app, and a variety of media outlets will have information regarding road closures and other changing conditions. Also, race announcement will be made on Facebook and Twitter.

Does the Austin Marathon allow headphones?

Yes. Amateur runners are permitted to run with headphones. It is extremely important that you keep your volume low enough so that you remain aware of your surroundings, can pay attention to course marshals, and listen to instructions from course volunteers and staff.

Is the Austin Marathon a Boston Marathon Qualifier?

Yes. Time run in one year can be used for qualifying for the Boston Marathon in the same year, provided they have not reached their cap after the the conclusion of the Austin Marathon. Times run in one year can also be used for the following year’s Boston Marathon. Visit the Boston Marathon website for more information.

Will there be pace groups?

There will be pacers for the marathon only. Visit the Pacers page for more information.

What will be at each aid station?

There will be water, nuun, and a Medical Team at aid stations. There will also be porta potties at each aid station

Are there any discounts available for the Austin Marathon?

While we do not have any standing discounts you can follow us on social media (Facebook, Twitter, Instagram) for special offers for the Austin Marathon. You can also check out Austin Give Miles charities who offer registration as part of their fundraising efforts.  In addition, charities outside the official Austin Gives Miles program can receive discounted race entries.  Please contact Carly@HighFiveEvents.com for more info on that.

Is there a limit to the field size?

The Austin Marathon is limited to 5,000 registrants and the Austin Half Marathon is limited to 12,000 registrants. The Austin Marathon 5K is limited to 2,000 registrants. Notifications will be made when we come close to reaching both caps.

Is there a registration cutoff date?

As long as distances don’t sell out, participants can register until 5 p.m. at the expo on Saturday, 2/18.

Will there be photographers on course?

Yes. Professional photographers from MarathonFoto will be on course to capture your race day moments. Visit the homepage after the race for links to the photos.  You will also receive an email with proofs of your photos for ordering purposes.

Are awards given based on clock (gun) or chip time?

Overall awards are based on clock (gun) time. Age group awards and division awards are based on chip time.

What’s the difference between clock (gun) and chip time?

Clock time is the time it takes from the official start of the race to when you cross the finish line. Chip time is the time it takes you to complete the race from when you cross the start line timing mat to when you cross the finish line timing mat, regardless of when you start the event.

What are the age division awards?

The Austin Marathon and the Austin Half Marathon will present awards to the top three males and females in the following age groups: 19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75-79, 80+.

Will medals be given to finishers of the Austin Marathon and the Austin Half Marathon?

Yes. Every marathon and half marathon finisher will get a beautiful, commemorative medal, provided they finish within the time frame (seven hours for the Austin Marathon and four hours for the Austin Half Marathon).

What is the typical race day temperature in Austin?

The average temperature range is 44 – 65 degrees.

What is the average elevation in Austin?

The average elevation in Austin is 489 feet.

Are strollers and pets allowed?

Pets = no. Strollers = 5K ONLY

How do I sign up to volunteer?

We’re glad you want to volunteer! You can sign up on the Volunteer Page.

What types of volunteer opportunities are available?

The Austin Marathon has a great variety of opportunities for individuals, groups, and families. Our volunteer roles include: runner packet prep, packet pickup, information booth, start/finish line set up, food and water distribution, and more!

Who will benefit from my time and energy?

Your time and energy benefits the Austin Marathon’s runners, spectators, and staff by providing help in a variety of areas. Also, your energy and enthusiasm helps encourage the runners to the finish line! By volunteering, you’re also supporting Austin Gives Miles, the Official Charity Program of the Austin Marathon. This program provides Central Texas nonprofits with the opportunity to advance community awareness while raising money to support their mission. Your willingness to make the Austin Marathon a successful community event also creates economic opportunities for the City of Austin and Central Texas by way of the number of runners and guests visiting Austin for the race.

Will volunteers be provided with maps, directions, and parking information before their shifts?

All volunteers will receive full details to help you get to your volunteer shift. We will send maps, driving directions, parking directions, and contact information in the week prior to your shift.

How are volunteers supported during their shift?

We provide all volunteers with an official volunteer shirt and refreshments. Race day volunteers are provided coffee, water, and food. Volunteers will have access to the volunteer tents and porta potties.

What should I wear on race day?

You’ll be provided with an official volunteer shirt that you can wear over your clothes. It’s recommended that you keep an eye on the weather and dress in layers. This is the best method and will allow you to peel off layers as the days warms.

Is there a minimum age for volunteers?

The minimum age for a volunteer is 16.

Who can I contact for more volunteer information?

Please contact the Austin Marathon volunteer coordinator at volunteer@highfiveevents.com for any additional questions.

Have a Question, not in the FAQ?

Send us an email at info@youraustinmarathon.com.

Have questions about volunteer oppertunities, volunteer@youraustinmarathon.com