Refund/Transfer/Deferral Policy

This policy is in place to protect both the event and the participants. High Five Events, the producer of this event, is an operation employing many full-time staff members who work on this event year-round to ensure a fun and safe environment. Almost all of the supplies and services for the event must be purchased well in advance of the actual event date. We have worked hard to ensure there are options available while also being sure we can continue to offer the best quality event year after year. 

All transfers must be approved through High Five Events. Anyone caught attempting to sell or transfer their race entry/bib to another person or participate in the event using another participant’s race entry/bib as part of a non-approved transfer, will have said race entry/bib revoked, be disqualified, and be removed from the race without refund.

The Austin Marathon Refund/Transfer/Deferral Policy is subject to change at any time.

COVID-19 UPDATE

If the Austin Marathon is cancelled due to a government order related to the COVID-19 pandemic, then all participants will be offered a deferral to one of the next three editions of the Austin Marathon (2022, 2023, or 2024) with the deferral fee waived.  Refunds will not be offered. 

IMPORTANT DATES

             September 10, 2020 – Last day to request a 50% Refund for the Marathon or Half Marathon.

             October 8, 2020 – Fee increases for Deferrals

             February 8, 2021 – Last day to request a Transfer or Deferral online

             February 9 – February 13 – Transfers and Deferrals only available in person at the Expo.

             February 13, 5 p.m. – No Transfers & Deferrals requests will be processed after this time.

REFUNDS

• 50% refunds are available for the Marathon and Half Marathon until September 10, 2020. Transaction fees cannot be refunded.
• Refunds are not available for the 5K, VIP Experience, Manzano Mile or the Virtual event.

TRANSFERS TO ANOTHER PARTICIPANT 

• Participants may transfer their registration to another participant for a fee based on the distance.
  • 5k = $15.00
  • Half Marathon = $25.00
  • Marathon = $30.00
• For the safety of all participants, participants may not give or sell their entry to anyone as a part of a non-approved transfer.  Transaction fees cannot be refunded.
• Shirt size is not guaranteed for transferred registrations. 

TRANSFER TO A DIFFERENT DISTANCE

• Participants may transfer to a different distance at the 2021 Austin Marathon.  The fee schedule is as follows:
  • Marathon to Half Marathon = $25.00
  • Marathon to 5K = $25.00
  • Half Marathon to 5K = $25.00
  • Half Marathon to Marathon = $25.00 transfer fee + registration price difference at the time. 
  • 5K to Marathon or Half Marathon = $25.00 transfer fee + registration price difference at the time. 
• By transferring distances, you will receive the shirt, bib, and any other items associated with your new distance, not your old registration.
• Price differences between events will not be refunded if transferring to a shorter distance.
• Once a distance transfer has been submitted, it cannot be reversed. 
• Shirt size is not guaranteed for transferred registrations.

DEFERRALS

• If you are currently registered for the 2021 Austin Marathon or Austin Half Marathon you may apply to defer your registration to the 2022 Austin Marathon or Austin Half Marathon.
  • June 1 – October 7, 2020 = $35.00
  • October 8 – January 31 = $45.00 
  • February 1 – February 13 = $55.00
• Deferring a 2021 Half to 2022 Full = Add $20.00
• Once a deferral is submitted, the decision is final and cannot be reversed. Deferrals cannot be processed after a packet has been picked up.
• 5K, VIP, Manzano Mile and Virtual registrations cannot be deferred. 

Please email info@youruaustinmarathon.com with your request, confirmation code, and acknowledgment of the fees applied. The confirmation code can be found in your Confirmation Email or by viewing your account on EventDog.com.