Refund/Transfer/Deferral Policy
High Five Events, the producer of this event, is an operation employing many full-time staff members who work on this event year-round to ensure a fun and safe environment. Almost all of the supplies and services for the event must be purchased well in advance of the actual event date. We have worked hard to ensure there are options available while also being sure we can continue to offer the best quality event year after year.
All transfers must be approved through High Five Events. Anyone caught attempting to sell or transfer their race entry/bib to another person will have said race entry/bib revoked, be disqualified, and removed from the race without a refund. Persons trying to participate in the event using another participant’s race entry/bib as part of a non-approved transfer will be disqualified and removed from the race without refund.
The Austin Marathon Refund/Transfer/Deferral Policy is subject to change at any time.
COVID-19 UPDATE
The Austin Marathon has been moved to April 25, 2021. The event will consist of a half marathon, 5k, and 1-mile run. No 26.2 distance will be run in 2021. See the link at the top of the page to see the full COVID-19 Plan.
IMPORTANT DATES
April 19, 2021 – Last day to request a Transfer/Deferral online
April 20 – April 24 – Transfers and Deferrals are available in person at the Expo only.
April 24, 5 p.m. – No Transfers & Deferrals requests will be processed after this time.
REFUNDS
- 50% refunds are available for the April 25th Austin Half Marathon through November 13, 2020.
- Transaction fees cannot be refunded.
- Transferred registrations cannot be refunded.
TRANSFERS TO ANOTHER PARTICIPANT
- Participants may transfer their registration to another participant for a fee based on the distance. You will need to find the person to transfer to.
- 5k = $15.00
- Half Marathon = $25.00
- For the safety of all participants, participants may not give or sell their entry to anyone as a part of a non-approved transfer. Transaction fees cannot be refunded.
- Shirt size is not guaranteed for transferred registrations.
- Complete this form to request a transfer.
TRANSFER TO A DIFFERENT DISTANCE
- Participants may transfer to a different distance at the 2021 Austin Marathon. The fee schedule is as follows:
- Half Marathon to 5K = NO LONGER AVAILABLE. 5K is SOLD OUT.
- 5K to Half Marathon = $25.00 transfer fee + registration price difference at the time.
- By transferring distances, you will receive the shirt, bib, and any other items associated with your new distance, not your old registration.
- Price differences between events will not be refunded if transferring to a shorter distance.
- Once a distance transfer has been submitted, it cannot be reversed.
- Shirt size is not guaranteed for transferred registrations.
- Complete this form to request a transfer.
DEFERRALS
We are offering a free deferral to participants IF AND ONLY IF the Austin Half Marathon, 5K and Mile event is canceled as a result of COVID-19.
- Entry fees & VIP tickets can be deferred to 2022, 2023, or 2024.
- High Five Events merchandise sales (Medal Plates & Photos) will defer with registration.
- Non-High Five Events merchandise sales (Spot insurance) will be refunded.
- Charity Donations and Membership Sales (Dell Children’s, Marathon Kids, ARC Memberships) are final at the time of sale. No refunds and no deferrals.
If you would like to defer your registration to 2022 independently of our COVID-19 Policy, please read the process below.
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- Before March 15 = $45.00
- March 16 – April 24 = $55.00
- Once a deferral is submitted, the decision is final and cannot be reversed. Deferrals cannot be processed after a packet has been picked up.
- 5K, VIP, Manzano Mile, and Virtual registrations cannot be deferred outside of the COVID-19 policy.
- To request a deferral, please email info@youraustinmarathon.com with your request and registration confirmation #. Please also indicate that you have reviewed the policy and fees. The confirmation code can be found in your Confirmation Email or by viewing your account on EventDog.com.
Virtual registrations cannot be refunded, exchanged, transferred, or deferred.
